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Terms and Conditions

Effective Date: 13/05/2025

Welcome to Pine and Pearl (referred to as “we,” “us,” “our,” or “Pine and Pearl”). These Terms and Conditions govern your use of our website [www.pineandpearl.in] (the “Website”) and the purchase of products from the Website.

By accessing or using our Website, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the Website.

1. Eligibility

You must be at least 18 years old to make a purchase. If you are under 18, you may use the Website only with the involvement of a parent or guardian.

2. Products and Pricing

  • All products displayed on the Website are subject to availability.

  • Prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

  • We reserve the right to change prices or discontinue products without prior notice.

3. Orders and Payment

  • By placing an order, you agree to purchase the selected item(s) under these Terms.

  • We accept UPI, debit/credit cards, and other payment methods listed at checkout.

  • Full payment is required at the time of purchase.

  • We reserve the right to refuse or cancel any order at our discretion, including for reasons of stock unavailability or pricing errors.

4. Shipping & Delivery

  • We currently ship across India.

  • Orders are typically processed within 2–4 business days. Delivery timelines may vary depending on your location.

  • Free shipping is offered on orders above ₹1299. Orders below this threshold incur a flat shipping fee of ₹80.

  • You will receive tracking details once your order is shipped.

5. Returns & Exchange Policy

  • We do not offer returns or refunds unless the product delivered is defective or incorrect.

  • Exchanges are only available for sizing issues within 3 days of delivery, provided the product is unused, unwashed, and in its original packaging.

  • To initiate an exchange, please contact us at [Insert Email/Contact Info] with your order number and details.

  • The customer is responsible for shipping the item back to us.

6. Intellectual Property

All content on this Website—including images, text, graphics, logos, and designs—is the property of Pine and Pearl and is protected under applicable intellectual property laws. You may not reproduce, duplicate, or exploit any part of the Website or our products without prior written permission.

7. Limitation of Liability

Pine and Pearl shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Website or products. Our liability, in any case, shall be limited to the amount paid by you for the product.

8. Privacy

Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal data.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Ahmedabad, Gujarat.

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